Please use this identifier to cite or link to this item: https://hdl.handle.net/11147/8868
Title: Public personnel management process capability assessment
Authors: Gökalp, Ebru
Demirörs, Onur
Eren, P. Erhan
Keywords: Public personnel management
Human resource management
Process improvement
Process assessment
Benchmarking
Issue Date: 2020
Publisher: SAGE Publications
Abstract: Personnel management plays a critical role in the success of public organizations. Our literature review shows that there is a lack of systematic guidance on how to improve Public Personnel Management Process (PPMP) quality. Software Process Improvement and Capability Determination (SPICE) is a process assessment framework that is successfully used by software organizations during the past two decades. The framework can also be used as a baseline to generate process capability models for different specific domains/sectors. We have utilized this approach for the government domain and we developed the process definition of PPMP. To observe the benefits and usability of the model, we have performed a multiple case study, including the assessments of three organizations' PPMP capability levels and the development of action plans for PPMP improvement. The findings show that the proposed approach is applicable for identifying the PPMP capability levels and is capable of providing a roadmap for moving to the next level.
URI: https://doi.org/10.1177/0091026019833412
https://hdl.handle.net/11147/8868
ISSN: 0091-0260
1945-7421
Appears in Collections:Computer Engineering / Bilgisayar Mühendisliği
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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