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Title: Non-verbal cues: Improving communication in construction projects
Authors: Günhan, Suat
Şenol, Gülşen
Doğan, Sevgi Zeynep
Keywords: Communication
Construction industry
Construction business
Project management
Strong correlation
Publisher: American Society for Engineering Education
Source: Günhan, S., Şenol, G., and Doğan, S. Z. (2012). Non-verbal cues: Improving communication in construction projects. In 2012 ASEE annual conference program : final conference program and proceedings. Paper presented at the 2012 ASEE Annual Conference & Exposition, San Antonio, United States, 10-13 June. Washington, DC: American Society for Engineering Education.
Abstract: Construction industry is a dynamic, project based industry in where many problems occur due to communication issues. As it is proven that effective communication and conflict resolution abilities have a strong correlation between them, communication in the construction industry should constantly be improved. Unfortunately, the existing construction curricula do not offer enough courses which would help students to communicate effectively. Embedding technical communication into curricula and introducing courses such as Construction Communication aiming on producing construction management (CM) graduates with good writing and speaking skills are necessary. However, written and verbal languages are not the sole means by which individuals exchange information. Non-verbal cues play a significant role in communication. Therefore it is necessary for CM graduates to master the skills of using and reading body language. The literature study for the subject of communication in the education shows that body language and non-verbal communication were not taken into consideration yet. They are primarily the subject areas of anthropologists, linguists, and social psychologists. This paper aims reviewing the role of non-verbal communication skills in construction business and highlights the importance of bringing the topic into classroom. © 2012 American Society for Engineering Education.
ISBN: 9780878232413
Appears in Collections:Architecture / Mimarlık
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collection

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