Please use this identifier to cite or link to this item: https://hdl.handle.net/11147/7874
Title: A digital interaction framework for managing knowledge intensive business processes
Authors: Bandara, Madhushi
Rabhi, Fethi A.
Meymandpour, Rouzbeh
Demirörs, Onur
Keywords: Agile
Business process
Knowledge intensive business processes
Semantic modelling
Service oriented architecture
Issue Date: 2019
Publisher: Springer Verlag
Abstract: Many business processes present in modern enterprises are loosely defined, highly interactive, involve frequent human interventions and coupled with a multitude of abstract entities defined within an enterprise architecture. Further, they demand agility and responsiveness to address the frequently changing business requirements. Traditional business process modelling and knowledge management technologies are not adequate to represent and support those processes. In this paper, we propose a framework for modelling such processes in a service-oriented fashion, extending an ontology-based enterprise architecture modelling platform. Finally, we discuss how our solution can be used as a stepping stone to cater for the management and execution of knowledge-intensive business processes in a broader context. © 2019, Springer Nature Switzerland AG.
Description: 7th Australasian Symposium on Service Research and Innovation, ASSRI 2018 -- 14 December 2018 through 14 December 2018 -- -- 232859
URI: https://doi.org/10.1007/978-3-030-32242-7_9
https://hdl.handle.net/11147/7874
ISBN: 9783030322410
ISSN: 1865-1348
Appears in Collections:Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection

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